FAQ
What is your shipping policy?
We only ship to the United States and our shipping time is 2-5 business days.
How can I track my order?
When your items are shipped out, within 1-2 days you will receive a notification from us via email with a tracking number and a link to track your order.
Can I change my shipping address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at Info@bikefury.com.
What is your order cut off time?
We ship orders out Monday - Friday and the cut off time for placing an order is 5pm
My order is missing parts?
If you are missing specific hardware, please send in a request through the contact us page so we can try to replace it for you.
My order arrived damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours.
Returns
What is your return policy?
We have a 30-day return policy, which means all parts must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, submit a request through the contact form describing the issue and reason of return. Once your return has been accepted we will provide you with a RMA number and instructions on how to return.
Do you provide free return shipping?
Yes, all returns are free of charge. We will provide you with a free return shipping label once your return has been accepted.
Do you have a restocking fee?
No, there is no restocking fee.
What are your return conditions?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It also must include all the parts originally supplied.
Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable.
How do I get the return label?
Once your return has been accepted we will provide you with a free returns shipping label that you can download & print.
Customer Support: 9:00 am to 5:00 pm ( Mon to Fri)
Address: 1608 Hart St, Suite 301, Southlake , TX 76092 , United States
Email: info@bikefury.com
Phone: +1 682-417-1699